1. A conversation. Thirty minutes, no charge. You describe what's stuck. I tell you honestly whether I'm the right person, including when I'm not.
2. A written scope. Objectives, time commitment, duration, and what success looks like, agreed before any work begins. No open-ended retainers.
3. The work. I start inside the organization, not above it. First few weeks are listening and diagnosis, then we move.
4. A clean handoff. Documented, transferable, and built to outlast the engagement.
Fees: Set by engagement type, scope, and time commitment, and quoted in writing after the first conversation.
